FAQ

Stiloguard FAQ

Do I need to remove the old heel tip before applying Stiloguards?

No, it fits over your existing heel tip.

How long do Stiloguards last?

-Avoid stepping into cracks & gaps

-Use before your rubber heel tip erodes all the way down the metal nub

Do Stiloguards work on all heel shapes?

Yes.  Its patent pending taper design allows it to seamlessly contour to any heel shape.

How do I know what size I need?

Stiloguard is the only heel protector on the market that is one size fits all!

How do I remove Stiloguards?

Firmly wiggle the cap back and forth to loosen it.  Then, generally pull to remove the cap.

Do Stiloguards change the height of the heel?

The cap is similar in size to a standard heel tip.  It will increase the height of your heel by approximately 3 mm.  

How long does it take to apply?

Under 1 minute.  Just step in and start walking!

How long do Stiloguards last?

Stiloguards are reusable and made of a strong, tear-resistant rubber for maximum durability.  Its sturdy base is highly resistant to warping & puncturing from the heel.

For longest-lasting wear, remove Stiloguards after use (when storing your shoes) to prevent it from stretching out.

Do Stiloguards work on any surface?

Works on any soft or uneven surface such as grass, gravel, cobblestone, brick, grates, firmly packed sand, wood floors, and decks.

How do Stiloguards work?

Stiloguards’ patent pending taper design gently grips & contours to your heel shape for a secure, seamless fit.  With 3-10x more surface area than your bare heel tip, this heel protector prevents your heels from sinking into grass & slipping between cracks.

Do you offer discounts on bulk orders?

Enjoy a 20% discount on bulk orders of 20 pairs or more.  Perfect for outdoor weddings, events, graduations, open houses, and housewarming parties.  Learn more about bulk orders on our wholesale page.

Shipping & Returns

How are orders shipped?

Stiloguard ships via USPS First Class Parcel and USPS First Class International. 

Do you Ship internationally?

We currently ship within the U.S. and internationally.

What types of payment do you accept?

We accept major credit cards including Visa, Mastercard, American Express, JCB, Discover, and Diners Club.

I want to return my purchase! What do I do?

If you are not 100% satisfied with any purchase on Stiloguard.com, you can return within 60 days for a full refund.

Can I exchange for a different color?

Absolutely.  Please visit our return policy for more info.